Question 1

Trouble connecting to Gimkit's game servers*

Accepted Answer

Hi there! Sorry you are having trouble connecting to our game servers. This article should walk you through steps to help get Gimkit working for you. Sending this article to your tech or IT department should give them the tools to get this fixed.

Step 1: Check our server status

While unlikely, Gimkit's servers may be down which is why you cannot connect. Please check our status page ( https://gimkit.crisp.watch/en/) to check if our servers are running. If our servers are up, it means there is an issue on your end.

Step 2: Ensure all tests pass at gimkit.com/check

Visit our compatibility test at gimkit.com/check. If all the tests pass, Gimkit should work just fine! If not, Gimkit won't work correctly. Here are some fixes for tests that might not pass:

Firewall check on `*.gimkitconnect.com`

This issue is due to your school's firewall blocking our game servers.

Gimkit's game servers are hosted on the *.gimkitconnect.com. Please note that this domain is a wildcard, meaning we need access to every subdomain on gimkitconnect.com

Ensure that your school's firewall settings are set to allow *.gimkitconnect.com on ports 80 and 443

Websocket connection to `*.gimkitconnect.com`

This issue is due to your school's firewall blocking a websocket connection to our game servers. This is most commonly caused by a school's proxy network. Gimkit requires

Question 2

How to join a class*

Accepted Answer

How to join a class

Here's how to join your teacher's class in Gimkit! Watch the video tutorial or follow the steps below.

${youtube}Video Tutorial

Visit the class join link given to you by your teacher.
Authenticate with your email or Google account.

That's it! You've officially joined your teacher's class!

Question 3

Joining A Game*

Accepted Answer

Joining A Game

Q: Joining A Game*

<h1 id="joiningagame">Joining A Game</h1> <h3 id="joiningalivegame">Joining A Live Game</h3> <p>1. <img src="https://storage.crisp.chat/users/helpdesk/website/db1d2b16-0be6-467b-878a-5a31895eb86e/76807541-b87d-41c8-a1d5-a8197404965f.png" alt="Look for the 4 digit code on your teacher's sceen" /></p> <ol start="2"> <li><p>Go to <a href="https://www.gimkit.com/play">gimkit.com/play</a></p></li> <li><p>Enter the game code from your teacher's sceen</p></li> <li><p>Enter your name</p></li> <li><p><strong>You're in!</strong></p></li> </ol> <h3 id="joininganassignment">Joining An Assignment</h3> <ol> <li><p>Your teacher should have provided you with a direct link to the assignment. Visit that link.</p></li> <li><p>Enter your name</p></li> </ol> <p>|| If you started an assignment and you're using the same device, you wil not need to enter your name. You will be brought right into the assignment.</p> <ol start="3"> <li><strong>You're in!</strong></li> </ol>

Joining A Live Game

1. Look for the 4 digit code on your teacher's sceen

Go to gimkit.com/play
Enter the game code from your teacher's sceen
Enter your name
You're in!

Joining An Assignment

Your teacher should have provided you with a direct link to the assignment. Visit that link.
Enter your name

|| If you started an assignment and you're using the same device, you wil not need to enter your name. You will be brought right into the assignment.

You're in!

Question 4

How to Create a Kit from Scratch *

Accepted Answer

Create a Kit from Scratch

Create a Kit from scratch in a few easy steps!

Click the "New Kit" Button from your Dashboard (Gimkit.com/me)

Clicking "New kit"

Enter your Kit's name, language, and subject

Adding kit info

Choose a Cover Image for your Kit. You can use Unsplash or any image link from the web.

Note: Paid Gimkit members will have a third tab and can upload images.

Choosing a cover photo using Unsplash

Choosing a cover photo using an image link

You can now add questions to your Kit. You have several options (we have help desk articles for all of them). For now, let's pick "Add a Question" so we can create our own questions from scratch.

Adding questions

Create your question by adding your question, correct answer(s) and incorrect answers. To change an answer from correct to incorrect, click the "Check" next to it. You can have as many correct answers as you like. You can also add media to your question here. When you're done with your question, click "Add."

**Note:

Question 5

Verification Email Issues*

Accepted Answer

Verification Email Issues

If you're not receiving verification emails from us, it could be that your school's network is blocking our verification email.

||| Email us at verify@gimkit.com from the email attached to the account you're trying to access and try logging in again in 5 minutes. Please note that you will not receive an email back from us, but you will still be able to login!

Let us know if you continue to have issues and thank you for your patience!

Question 6

Hacking and Cheating*

Accepted Answer

Hacking and Cheating

Hacking and cheating is pretty rare in Gimkit, but to help us pinpoint your concerns we'll need some more information.

We have several questions below that can help us determine what's going on. If you have time, take a look and provide answers to all relavent questions into the email thread that you came here from, or in an email to hello@gimkit.com.

Does your potential hack/cheating situation occur for just Live Games or Assignments? Or both?
Are your students using phones or laptops?
If this is happening for Live Games, we generate reports for each individual student. You can see the instructions for that here. For each student, you’ll see a question breakdown that shows how many times they got a question right/wrong. For the students who you suspect are hacking, does their performance seem suspicious to you? Are they getting any questions wrong at all?
If your potential hack/cheating situation is happening for Assignments: We don’t generate yet generate detailed reports for assignments like we do for live games. What you’ll be able to see in the Assignments page is the student’s accuracy and how long it took for them to complete the assignment. Are the students completing the assignment too quickly? Is their accuracy unexpectedly too high? Does their performance show drastic improvement compared to their previous assignments?
Can you possibly observe the students while

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