Question 1

Trouble connecting to Gimkit's game servers

Accepted Answer

Hi there! Sorry you are having trouble connecting to our game servers. This article should walk you through steps to help get Gimkit working for you. Sending this article to your tech or IT department should give them the tools to get this fixed.

Step 1: Check our server status

While unlikely, Gimkit's servers may be down which is why you cannot connect. Please check our status page ( https://gimkit.crisp.watch/en/) to check if our servers are running. If our servers are up, it means there is an issue on your end.

Step 2: Ensure all tests pass at check.gimkit.com

Visit our compatibility test at check.gimkit.com. If all the tests pass, Gimkit should work just fine! If not, Gimkit won't work correctly. Here are some fixes for tests that might not pass:

Firewall check on `*.gimkitconnect.com`

This issue is due to your school's firewall blocking our game servers.

Gimkit's game servers are hosted on the *.gimkitconnect.com. Please note that this domain is a wildcard, meaning we need access to every subdomain on gimkitconnect.com

Ensure that your school's firewall settings are set to allow *.gimkitconnect.com on ports 80 and 443

Websocket connection to `*.gimkitconnect.com`

This issue is due to your school's firewall blocking a websocket connection to our game servers. This is most commonly caused by a school's proxy network. Gimkit requires secure

Question 2

Verification Email Issues

Accepted Answer

Verification Email Issues

Q: Joining A Game

<h1 id="joiningagame">Joining A Game</h1> <h3 id="joiningalivegame">Joining A Live Game</h3> <p>1. <img src="https://storage.crisp.chat/users/helpdesk/website/db1d2b16-0be6-467b-878a-5a31895eb86e/76807541-b87d-41c8-a1d5-a8197404965f.png" alt="Look for the 4 digit code on your teacher's sceen" /></p> <ol start="2"> <li><p>Go to <a href="https://www.gimkit.com/play">gimkit.com/play</a></p></li> <li><p>Enter the game code from your teacher's sceen</p></li> <li><p>Enter your name</p></li> <li><p><strong>You're in!</strong></p></li> </ol> <h3 id="joininganassignment">Joining An Assignment</h3> <ol> <li><p>Your teacher should have provided you with a direct link to the assignment. Visit that link.</p></li> <li><p>Enter your name</p></li> </ol> <p>|| If you started an assignment and you're using the same device, you wil not need to enter your name. You will be brought right into the assignment.</p> <ol start="3"> <li><strong>You're in!</strong></li> </ol>

If you're not receiving verification emails from us, it could be that your school's network is blocking our verification email.

||| Email us at verify@gimkit.com from the email attached to the account you're trying to access and try logging in again in 5 minutes. Please note that you will not receive an email back from us, but you will still be able to login!

Let us know if you continue to have issues and thank you for your patience!

Question 3

Importing a Flashcard Set

Accepted Answer

Importing a Flashcard Set

We're proud to allow full export of all Kits made on Gimkit. Along with that, we're excited to save you time by allowing you to import a Flashcard sets into Gimkit.

You can copy and paste any term and definition separated by a "Tab" into our import text box.

You can also export Flashcard sets from third-party sites that offer an export feature:

Find the set you want to export on a third party Flashcard site
Find the "Export" button or more options menu (often indicated by three dots) and hover over it or click
Click "Export"
Click "Copy Text"
Head back over to the Gimkit import screen
Paste the text you copied into our screen

You should be good to go from there!

| We have no association with any of these third-party sites, but we're proud to give you the ability to import educational content into Gimkit.

Question 4

Gimkit 4.0 Change Email Requests

Accepted Answer

Gimkit 4.0 Change Email Requests

Due to login updates in Gimkit 4.0, you may not be able to access your Gimkit account because you can't access the email associated with it.

If you encounter this issue and need to change your email address, please send an email to us at emailchange@gimkit.com with the following information:

First and last name
Old email address (current Gimkit email address)
New email address (email address you want to change to)
Photo or scan of valid photo ID (driver's license, etc.)

Getting you access to your Gimkit account is a priority for us. We may not be able to process or respond to emails without all of the information requested above.

Due to the volume of these requests, it may take up to 7-10 business days for us to change your email address and notify you.

Question 5

Joining A Game

Accepted Answer

Joining A Game

Joining A Live Game

1. Look for the 4 digit code on your teacher's sceen

Go to gimkit.com/play
Enter the game code from your teacher's sceen
Enter your name
You're in!

Joining An Assignment

Your teacher should have provided you with a direct link to the assignment. Visit that link.
Enter your name

|| If you started an assignment and you're using the same device, you wil not need to enter your name. You will be brought right into the assignment.

You're in!

Question 6

Hacking and Cheating

Accepted Answer

Hacking and Cheating

Hacking and cheating is pretty rare in Gimkit, but to help us pinpoint your concerns we'll need some more information.

We have several questions below that can help us determine what's going on. If you have time, take a look and provide answers to all relavent questions into the email thread that you came here from, or in an email to hello@gimkit.com.

Does your potential hack/cheating situation occur for just Live Games or Assignments? Or both?
Are your students using phones or laptops?
If this is happening for Live Games, we generate reports for each individual student. You can see the instructions for that here. For each student, you’ll see a question breakdown that shows how many times they got a question right/wrong. For the students who you suspect are hacking, does their performance seem suspicious to you? Are they getting any questions wrong at all?
If your potential hack/cheating situation is happening for Assignments: We don’t generate yet generate detailed reports for assignments like we do for live games. What you’ll be able to see in the Assignments page is the student’s accuracy and how long it took for them to complete the assignment. Are the students completing the assignment too quickly? Is their accuracy unexpectedly too high? Does their performance show drastic improvement compared to their previous assignments?
Can you possibly observe the students while

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