Articles on: Troubleshooting

How to enable WebGL

WebGL is a technology required to run our 2D game modes. It's enabled by default in all browsers from the past decade. However, if you're having trouble loading into 2D game modes, WebGL might be disabled or unavailable for your computer.

Here's how to fix the issue depending on which browser you are on!

Chrome



WebGL should be enabled in recent versions of Chrome. If you aren’t able to run WebGL in Chrome, make sure that you update to the most recent version of Chrome.
If you are using the most recent version of Chrome and can’t access WebGL content, make sure that hardware acceleration is enabled in your Chrome settings.

Go to chrome://settings in your address bar, or click the Chrome menu in the upper-right corner of your browser window and select Settings.

Search for hardware acceleration in the search bar



Toggle Use hardware acceleration when available to on (the toggle is blue when hardware acceleration is on, and white when hardware acceleration is off). After it's on, click Relaunch.



Firefox



WebGL should be enabled in recent versions of Firefox. If you aren’t able to run Gimkit's 2D modes in Firefox, make sure that you update to the most recent version of Firefox.

Safari



WebGL should be enabled by default in Safari. If you aren’t able to run WebGL in Safari, make sure that you update to the most recent version of Safari. In some cases, you may have to enable WebGL manually.

From the menu bar, click Safari and then Preferences.



Select the Websites tab.

If you see WebGL in the list on the left side of the window, select it.

The WebGL setting appears only for computers on which WebGL may present a security risk. If the setting doesn’t appear, the site can show WebGL content. This means you should be able to run 2D modes just fine in Safari!

If you see gimkit.com listed on the right, select Allow from the drop-down menu.

If you do not see gimkit.com listed on the right, look for When visiting other websites in the lower-right corner of the window, and select either Allow from the drop-down menu.


Update your graphic cards drivers



WebGL might be disabled due to your graphic card drivers being out of date. Here's how to update your drivers to the latest versions.

macOS & Chromebooks

Make sure you are updated to the latest version of macOS or ChromeOS. The latest updates will include the latest drivers for your device.


Windows

Open Device Manager.
In Device Manager, click to expand the Display Adapters section.
Right-click on your graphics card and select Update driver.
Click Search automatically for updated driver software
If you find an updated driver, install it, and then restart your computer.


Google Admins: Enable 3D content



Finally, if you are still having an issue loading our 2D game modes, an IT setting might be blocking access.

If you are a Google Admin, and students in your school or district are having trouble loading Gimkit's 2D modes, make sure that the Chrome policy for 3D content on student devices is “Always Allow display of 3D Content.” If the policy is set to “Never allow 3D Content”, students will not be able to run Gimkit's 2D modes in Chrome.


Updated on: 31/01/2023

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